Legal

    NXM AI Client Acceptable Use & AI Ethical Use Policy

    Last Updated: March 12, 2026

    1. Purpose

    This Acceptable Use & AI Ethical Use Policy governs how clients may use the NXM AI platform, including AI receptionists, automated communication systems, lead capture tools, and marketing automation services.

    The purpose of this policy is to ensure that NXM AI technologies are used responsibly, ethically, and in compliance with applicable laws.

    2. Acceptable Use

    Clients may use the NXM AI platform solely for legitimate business purposes, including:

    • Customer support and call handling
    • Appointment scheduling and intake automation
    • Lead capture and follow-up communications
    • Marketing automation and customer engagement
    • CRM integrations and operational workflows

    Use of the platform must comply with all applicable laws, regulations, and industry standards.

    3. Prohibited Activities

    Clients may not use the NXM AI platform to engage in activities including, but not limited to:

    Fraud and Deception

    • Impersonating individuals or organizations
    • Conducting scam or fraudulent communications
    • Misrepresenting the nature of automated interactions

    Harassment or Abuse

    • Harassing or threatening individuals
    • Sending abusive or discriminatory communications
    • Targeting individuals with repeated unwanted contact

    Illegal Activities

    • Promoting illegal products or services
    • Engaging in unlawful solicitation or schemes
    • Violating consumer protection or telecommunication laws

    Spam and Mass Abuse

    • Sending unsolicited bulk communications
    • Circumventing opt-out mechanisms
    • Attempting to bypass messaging compliance regulations

    System Abuse

    • Attempting to reverse engineer the platform
    • Circumventing security safeguards
    • Interfering with the operation of the platform or other users

    4. AI Transparency

    Businesses using the NXM AI platform are encouraged to maintain transparency when interacting with customers through automated systems.

    Where appropriate, businesses should inform customers that they may be interacting with an AI-powered assistant rather than a human representative.

    5. Ethical AI Use

    Clients must use AI technologies responsibly and may not deploy AI systems in ways that could cause harm or deception.

    Prohibited AI uses include:

    • Deepfake impersonation
    • Political manipulation or disinformation campaigns
    • Automated harassment campaigns
    • AI systems designed to deceive individuals for financial gain

    NXM AI is committed to supporting ethical AI deployment and reserves the right to intervene when misuse is detected.

    6. Enforcement and Account Suspension

    NXM AI may monitor usage patterns to ensure compliance with this policy.

    Accounts found to violate this policy may be subject to:

    • Temporary suspension
    • Service restrictions
    • Permanent termination
    • Reporting to appropriate authorities when required by law

    7. Reporting Misuse

    Users who become aware of misuse of the platform may report concerns to NXM AI through official support channels.

    8. Policy Updates

    NXM AI may update this policy periodically to reflect evolving legal requirements, technological developments, and responsible AI standards.

    Continued use of the platform following such updates constitutes acceptance of the revised policy.