NXM AI Artificial Intelligence Liability & Automation Disclaimer

1. AI-Generated Communications

NXM AI provides artificial intelligence–driven tools that automate certain communications, including phone calls, chat responses, appointment scheduling, and customer intake processes.

These communications may be generated partially or entirely by artificial intelligence systems designed to assist businesses with operational workflows and customer interactions.

While NXM AI strives to provide reliable and accurate automation technology, AI systems may occasionally generate responses that are incomplete, inaccurate, or not reflective of a user's specific business policies or circumstances.

2. No Guarantee of Accuracy

NXM AI does not guarantee the accuracy, completeness, reliability, or appropriateness of AI-generated responses.

Users acknowledge that artificial intelligence systems operate based on probabilistic models and automated decision-making processes. As such, outputs may occasionally contain errors, misunderstandings, or unintended interpretations.

Users remain responsible for reviewing and configuring automated responses and workflows where necessary.

3. User Responsibility for Configuration and Oversight

Businesses using the NXM AI platform are responsible for:

• Reviewing AI responses and automation workflows prior to deployment
• Monitoring system performance and customer interactions
• Ensuring automated communications align with their business policies
• Maintaining appropriate human oversight when necessary

NXM AI provides tools to assist with automation but does not replace professional judgment or human decision-making.

4. Third-Party Communication Responsibility

Users acknowledge that communications generated through the platform may interact directly with third parties, including customers, clients, or business contacts.

NXM AI shall not be responsible for:

• Miscommunications between businesses and their customers
• Customer decisions made based on automated communications
• Any business losses, reputational harm, or disputes resulting from AI-generated interactions

Businesses remain solely responsible for the content and outcomes of communications conducted through the platform.

5. Limitation of Liability

To the fullest extent permitted by applicable law, NXM AI shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• AI-generated responses or automated communications
• Misinterpretations of AI-generated information
• Customer reliance on automated responses
• Technical errors, service interruptions, or automation failures

Use of the NXM AI platform constitutes acceptance that automated systems may produce imperfect results.

6. Professional Advice Disclaimer

The NXM AI platform is designed to provide operational automation and communication assistance. It is not intended to provide legal, medical, financial, or professional advice.

Users should ensure that AI systems are not used to deliver regulated professional advice unless reviewed and approved by qualified professionals.

7. Continuous Improvement of AI Systems

NXM AI continually improves its artificial intelligence systems through software updates, training improvements, and system optimization. However, users acknowledge that AI technologies are evolving and may not perform flawlessly in all scenarios.

8. Acceptance of AI Automation Risk

By using the NXM AI platform, users acknowledge the inherent limitations of artificial intelligence technology and agree that the benefits of automation may involve certain operational risks.

Users assume responsibility for supervising automated systems and ensuring appropriate use within their business operations.