AI Communication & Call Recording Disclosure

1. AI Communication Notice

NXM AI provides artificial intelligence systems capable of interacting with customers via phone calls, chat messages, and automated communications.

When interacting with systems powered by NXM AI, users and their customers may be communicating with an AI-powered virtual assistant rather than a human representative.

The purpose of these AI systems is to assist with tasks such as:

• Answering incoming calls
• Collecting client information
• Scheduling appointments
• Providing general service information
• Routing inquiries to appropriate personnel

2. Call Recording and Transcription

Calls handled through the NXM AI platform may be recorded and transcribed for purposes including:

• Quality assurance and service improvement
• AI training and model refinement
• Customer support and dispute resolution
• Recordkeeping and operational analysis

Users are responsible for ensuring compliance with applicable call recording laws within their jurisdiction.

Certain jurisdictions require one-party or two-party consent before recording telephone conversations. Users must ensure that appropriate disclosures or consent mechanisms are implemented when necessary.

3. Automated Messaging Disclosure

Messages sent through NXM AI systems, including SMS, chat, or email communications, may be generated or assisted by artificial intelligence.

Businesses using the platform remain responsible for ensuring compliance with applicable laws, including:

• Consumer protection regulations
• Anti-spam and telemarketing laws
• Text messaging compliance requirements

4. Transparency and Customer Notification

NXM AI encourages users to maintain transparency when implementing AI systems. Businesses should notify customers when they are interacting with automated technology where required by law.

5. Data Usage in AI Systems

Information collected through AI interactions may be processed to improve system performance, enhance automation capabilities, and support service functionality.

NXM AI does not sell call recordings or customer interaction data.

6. Compliance Responsibility

While NXM AI provides tools to support compliance, users are responsible for ensuring that their use of the platform complies with all applicable laws and regulations within their jurisdiction.

Users should consult legal counsel regarding telecommunication, data protection, and consumer communication laws applicable to their business.