NXM AI Privacy Policy: Data Collection & Protection

1. Introduction

NXM AI ("NXM AI," "we," "our," or "us") is committed to safeguarding the privacy and security of our users and their data. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our AI-powered receptionist, lead capture, and automation services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Information We Collect

We may collect several categories of information in connection with your use of the Services.

Information You Provide

We collect information that you voluntarily provide when registering for an account, using our Services, or communicating with us. This may include:

• Contact information, such as name, email address, telephone number, and business address
• Business-related information, including company name, industry classification, and organization size
• Account credentials and authentication data
• Payment and billing information necessary to process transactions
• Communication preferences and account configuration settings

Information Collected Automatically

When you interact with our Services, certain information may be collected automatically, including:

• Call recordings and call transcriptions when using our AI voice reception services
• Chat conversations and messaging history within the platform
• Usage data and analytics, including pages viewed, features used, and interaction patterns
• Device and connection information such as IP address, browser type, device identifiers, and operating system
• Cookies and similar tracking technologies used to enhance user experience and analyze service performance

3. How We Use Your Information

We use collected information for legitimate business purposes, including to:

• Provide, operate, and maintain our AI receptionist and automation services
• Facilitate appointment scheduling and manage customer interactions on behalf of our clients
• Improve system functionality, refine AI models, and enhance service performance
• Communicate service-related updates, notifications, and promotional materials
• Process payments, manage billing, and prevent fraudulent activity
• Comply with applicable legal and regulatory obligations
• Analyze usage patterns to improve platform functionality and user experience

4. Information Sharing and Disclosure

Mandatory Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Sharing with subcontractors for support services like customer service is allowed. All other categories exclude text messaging opt-in data and consent; this will not be shared with any third parties.

We do not sell your personal information.

5. Data Security

NXM AI implements commercially reasonable security measures designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption protocols, secure hosting environments, access controls, and periodic security assessments.

Despite these safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

6. Data Retention

We retain personal and operational data for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Call recordings, transcripts, and chat logs may be retained based on your account configuration and subscription plan settings. Users may manage retention preferences through their account dashboard where applicable.

7. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information:

• Access – Request access to the personal information we maintain about you.
• Correction – Request correction of inaccurate or incomplete information.
• Deletion – Request deletion of personal information, subject to legal and contractual limitations.
• Opt-Out – Opt out of marketing communications at any time.
• Data Portability – Request a copy of your personal information in a structured, machine-readable format.
• Cookie Controls – Manage cookie preferences through your browser settings.

Requests may be submitted through your account dashboard or by contacting us directly.

8. Children's Privacy

Our Services are intended for business and professional use and are not directed toward individuals under the age of 18. NXM AI does not knowingly collect personal information from minors.

9. International Data Transfers

Your information may be transferred to, processed in, or stored in jurisdictions outside of your country of residence. When such transfers occur, we implement appropriate safeguards to ensure that personal data remains protected in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

NXM AI may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When material changes occur, we will provide notice through our Services or via email where appropriate.

Continued use of the Services following such updates constitutes acceptance of the revised Privacy Policy.

11. Third-Party Links

Our website and Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

12. Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply "HELP" for assistance or contact us at Nakul@NXM-AI.Dev
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, you can contact us by email at Nakul@NXM-AI.Dev, by phone at +1 (646) 567-2807, or by mail at NXM Ventures Inc, New Rochelle, NY 10805.